Jiva Med Spa Policies & Terms of Service

Late Policy
Things happen, but if you are 15 or more minutes late to an appointment, we may have to reschedule in order to respect all patient’s and provider’s time. We will get you rescheduled as soon as possible. No-show and Cancellation Policy may be applied.

Cancellation & No-Show Policy

MEDICAL APPOINTMENT CANCELLATION/NO SHOW POLICY:

It is the policy of the practice to monitor and manage appointment no-shows and late cancellations. When you schedule an appointment with Jiva Med Spa we set aside enough time to provide you with the highest quality care.

Should you need to cancel or reschedule an appointment please contact our office as soon as possible, and no later than 48 hours prior to your scheduled appointment. Notification allows the practice to better utilize appointments for other patients in need of prompt care. Please see our Appointment

Cancellation/No Show Policy below: Effective July 28, 2022 any established patient who fails to no show or cancels/reschedules an appointment and has not contacted our office with at least 48 hours notice will be charged a $25.00 fee prior to rescheduling. Any appointments that require over one hour of service time a $50.00 fee will be charged.

We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances please contact our Office Manager, who may be able to waive the No Show fee.

You may contact Jiva Med Spa 24 hours a day, 7 days a week at the numbers below or send an email to info@jivamedspa.com. Should it be after regular business hours Monday through Friday, or a weekend, you may leave a message.

Columbus: 614-421-7546
Dayton: 937-705-9430
Cincinnati: 513-834-1770

Return Policy
At Jiva Med Spa, we want to ensure your utmost satisfaction with our services and products. Please kindly note that once a purchase is made, all sales are final. Refunds cannot be given for treatments, products, or deposits made. Additionally, prescriptive products are exempt from refund or exchange.

Children
The safety of our patients is our main concern. To ensure that there is a successful experience every time, we request that you do not bring your children to your appointment.