Jiva Med Spa Policies & Terms of Service
Things happen, but if you are 15 or more minutes late to an appointment, we may have to reschedule in order to respect all patient’s and provider’s time. We will get you rescheduled as soon as possible. No-show and Cancellation Policy may be applied.
Cancellation & No-Show Policy
Jiva Med Spa requires a 24-hour notice for appointment rescheduling and cancellations in order to better accommodate all patients. Cancellations or rescheduling done the day of will require a $25 deposit before rescheduling.
Unopened products with a receipt can be returned within 10 days of purchase. Treatments, packages, and gift certificates are not refundable. If you no longer with to complete a series of treatments, any remaining funds or credits can be transferred and applied to another service. No cash or charge refunds will be given.
Refunds are not offered on products. They may be returned for in-store credit within 7 days for in-store credit when there is a documented reaction. Defective products can be exchanged within 7 days for the same products. We cannot offer refunds or exchanges for prescriptive products for any reason, in compliance with the federal law.
Refunds will not be given on services already rendered. In order to make sure that our clients have the best experience, services that are not used can be applied to any other service at Jiva Med Spa (cash equivalent for the remaining amount.) There will be no cash refunds.
All sales on injectables are final (i.e. fillers and neurotoxins); refunds or credits cannot be offered after treatment is completed.
The safety of our patients is our main concern. To ensure that there is a successful experience every time, we request that you do not bring your children to your appointment.